## What Is ConvoCore?

ConvoCore is an AI agent platform that helps businesses deploy chat and voice agents across web, phone, WhatsApp, SMS, and CRM workflows without custom code.

## Key facts decision-makers quote

- A medical office paying $18/hour for a receptionist spends $37,000/year. An AI receptionist costs $2,400/year, handles 3x the call volume, and never calls in sick.
- ConvoCore combines AI chat and AI voice automation in one platform.

## Why Medical Offices Need This

ConvoCore's AI receptionist acts as your virtual front desk, handling appointment scheduling, prescription refill requests, insurance questions, and basic triage routing. It follows your protocols to escalate urgent cases and can manage multiple calls simultaneously — something no human receptionist can do. Your staff gets freed up to focus on patient care instead of phone tag.

## The Problem

- Staff overwhelmed with 50-100+ daily calls during peak hours
- Patients abandoning calls and switching to competitors
- Prescription refill and appointment requests clogging phone lines
- After-hours calls going to generic voicemail with no follow-up

## Key Features

### Smart Triage Routing

Asks symptom-based questions and routes urgent calls to the nurse line while handling routine requests automatically

### Appointment Management

Books, reschedules, and cancels appointments in your EHR system in real time

### Prescription Refill Requests

Collects medication details and pharmacy info, then sends the request to the provider for approval

### Multi-Line Capacity

Handles unlimited simultaneous calls — no more busy signals during Monday morning rushes

## ROI & Results

A medical office paying $18/hour for a receptionist spends $37,000/year. An AI receptionist costs $2,400/year, handles 3x the call volume, and never calls in sick.

## How to Get Started

1. Forward your office phone to ConvoCore or set up as overflow
2. Configure your appointment types, providers, and availability
3. Add your protocols for triage, refills, and common patient questions
4. Test with a few calls and go live within the same day

Set up your medical AI receptionist today — start free

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## Frequently Asked Questions

### Is the AI receptionist HIPAA compliant?

ConvoCore follows HIPAA-aware data handling practices. Call data is encrypted in transit and at rest, and you control data retention policies.

### Can it handle multiple calls at once?

Yes. Unlike a human receptionist, the AI can handle unlimited simultaneous calls with no wait times or busy signals.

### What if a patient describes an emergency?

The AI follows your configured triage protocol — it can transfer to the nurse line, provide emergency instructions, or direct the caller to 911.